Managing Your Subscription

You're in complete control.


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Login to your Craft Tea Fox account

You can access your account portal through your Craft Tea Fox account login. If you have not registered an account, you will need to create an account using the same email address used at checkout.


Once your account is registered, you can log in and access your account portal by clicking on the Manage Subscriptions link.


You can also access your account using a direct link to the account portal. This link is normally sent in the Subscription Confirmation email when you begin a subscription and the Upcoming Order email, which you will receive 3 days before the subscription date.





Update your billing information or email


To update general payment information:


1) Login to your customer account portal.

2) Click the Payment Methods tab.

3) Expand the payment method to be adjusted and select Edit.



Update shipping address

You can update the shipping address for a specific subscription:


1) Login to your customer portal.

2) Click on Subscriptions and click Edit

3) Scroll down to Shipping Address.

4) Click the arrow to expand.

5) Select one of the other shipping addresses.


Note: This only affects the shipping/delivery address, this does not update billing information related to the method of payment.



Update an existing shipping address

You can update existing shipping addresses from the Shipping tab:


1)  Login to your customer portal.

2) Click on Shipping. This will display all shipping addresses on your customer account.

3)  Click the arrow on a specific address and it will display the "Edit Address' button.

4) The Edit Address will allow you to update your existing address as needed or click on the Add New Shipping Info button to add an address.



Skip a delivery 

Log in to your customer portal to skip a delivery.


1) Click the Delivery Schedule tab to see all upcoming deliveries for your subscriptions.

2) Click Skip next to the delivery you would like to skip. If you want to unskip a delivery, click Unskip next to the order.


Note : There is no limit to the number of times you can skip your order.



Edit your next order date

Login to your customer portal to adjust the order date:


1) Click Subscriptions and then click on Edit. 

2) You will be taken to a page where you can edit the next order date for your subscription. 

3) Once you select the new charge date you can click on the Update next shipment date.



Add a one-time product to a subscription

One-time products can be added to your subscription order. Login to your customer portal to add products:


1) Click the Subscriptions tab and select Edit next to the subscription you want to add a product to. 

2) Hover over the product you want to add and select Add one-time. This automatically adds the product to your shipment. 


You can also add one-time products using the Add a Product button on the Subscriptions tab.


To manage or delete a one-time product:


1) Click the Delivery schedule tab.

2) Select Manage add-on.



Applying redeemed voucher code or reward points


Due to system limitations, redeemed voucher code or points cannot be applied upon a subscription check out.


You may send us your email request at hello@craftteafox.co or do chat with us directly via our website. Just head over to www.craftteafox.co and click the chat box in the bottom right hand corner of the screen and our team will assist you.





Cancel a subscription

In order to cancel your subscription, you will first need to log in to your account.


1) Login to your customer portal.

2) Click Subscriptions and Edit.

3) Scroll down to the bottom of the page and click on the Cancel Subscription. If required provide a cancellation reason and confirm the cancellation by clicking Proceed. 



Reactivate your subscription

In order to reactivate your subscription, you will first need to log in to your account.


1) Login to your customer portal.

2) Click Subscriptions and Re-activate the subscription order that you want.